Effective date: August 14, 2026
Empirean (“Empirean,” “we,” “us,” or “our”) operates short-term rental properties and provides this online check-in and stay guide at guestmanual.net (the “Service”). This Privacy Policy explains what information we collect from guests, how we use and share it, how long we keep it, and the choices and rights you have.
To complete check-in, we ask for information that varies by property and may include:
If you purchase optional items — such as a pet fee, damage waiver, early check-in, or other add-ons — payment is processed by Stripe, our payment processor. Your card number is entered directly with Stripe and never touches our servers; we receive a confirmation of the payment along with your name and reservation details.
When you book a stay — through a platform such as Airbnb, Vrbo, or Booking.com, or directly — we receive reservation information through our property management system (Guesty). This can include your name, email address, phone number, profile photo, reservation dates, the listing you booked, and messages you send us through the booking platform.
We do not sell your personal information, and we do not share it with third parties for targeted advertising.
The photo of your ID and your selfie are used only to verify that the person checking in is the guest who booked. They are reviewed manually by our team. We do not use facial recognition technology, and we do not create biometric templates, faceprints, or any other biometric identifiers from your photos. Access to these photos is limited to authorized staff.
We share personal information only with service providers who help us run the Service, and only as needed for the purposes above:
We may also disclose information when required by law, to respond to lawful requests from public authorities, to protect the rights, property, or safety of our guests, staff, or others, or as part of a business transaction such as a merger or sale of assets (in which case this policy would continue to apply to your information).
You can request deletion of your information at any time (see “Your privacy rights” below).
Depending on where you live (including California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, Virginia, and other states with privacy laws), you may have the right to:
To exercise any of these rights, email us at privacy@stayempirean.com. We will verify your request using your reservation details (such as your name, stay dates, and the contact information on your booking) and respond within the time required by your state’s law (generally 45 days). You may authorize an agent to submit a request on your behalf. If we decline a request, you may appeal by replying to our response, and we will review the appeal; if it is denied, you may contact your state attorney general. We will never discriminate against you — for example, by denying service or charging different prices — for exercising your privacy rights.
In the preceding 12 months we have collected the following categories of personal information as described above: identifiers (name, email, phone number, IP address); personal information categories listed in the California Customer Records statute (name, phone number, signature, government ID information); commercial information (reservation and purchase history); internet or network activity (door unlock logs, aggregate usage analytics); audio or visual information (ID photos and selfies); and sensitive personal information (government ID information and date of birth). We collect this information for the purposes described in “How we use your information,” retain it as described in “How long we keep information,” and disclose it only to the service providers listed above. We have not sold personal information or shared it for cross-context behavioral advertising, and we use sensitive personal information only for the purposes permitted by California law (such as identity verification, security, and providing the services you request).
The Service is intended for adults completing check-in and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.
We use reasonable technical and organizational safeguards to protect your information, including encryption in transit and access controls that limit who on our team can view guest data. No method of transmission or storage is completely secure, but we work to protect your information against unauthorized access, loss, or misuse.
We may update this policy from time to time. If we make material changes, we will update the effective date above and, where required, provide additional notice. The latest version is always available at this page.
Questions or requests about your privacy can be sent to privacy@stayempirean.com.